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  2. Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. STANDOUT Promotional Products reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Cancellation by Client: (i) All prepaid orders are subject to a 5% administration fee upon cancellation, prior to artwork approval, which will be deducted from credit, (ii) once artwork is approved 50% of order costs are non-refundable and (iii) once imprinted 100% of costs are non-refundable.
Over/Under-runs: Plus/minus 5% of run quantity is considered a complete order.  We never charge for over-runs and will credit you back the difference for any under-runs  (Planners and calendars are 8%).